poor performance

<p>Good day. I'm very frustrated and very angry with the service I have received from your channel partners. I made an upgrade on Monday which was approved and I received an sms. I then informed the partner who assisted me that I will be closing office on Thursday and he assured me that my phone will arrive by then. Yesterday I called just to confirm delivery only to find out that it has not been logged to warehouse, or warehouse has not scanned it out or courier has note collected it. I called over 10 times and left messages for this partner to call me but they never called. Then I asked to speak to the supervisor late afternoon but another gentlemen assured me that he'll escalate the matter and make sure my phone is collected yesterday and delivered. So now again I call just to confirm. only to find out that no he did not do what he promised to do and I am closing office in less that 2 hours. Trust me when I say I am very frustrated and angry, and I hope someone can really assist me and put me out of this misery</p>