kP
kobus P
1 reviews | Active since Jun 2016
27 Jun 2016, 07:54
Poor perfomance
<p><span style="color: #555555; background-color: #ffffff;">I have two accounts with mtn. I have cancelled the one in April at your brakpan mall@carnival branch but the reqeust was never sent for cancellation bybthe agent over the phone. I made a call again to ask what is going on and the agent cancelled it again. I got an email short after to confirm my cancellation in May/ early June and when the debit order went of this month I saw that the coblntract was never canacelled and is still debitting my account. I want that contract cancelled and my money refunded back because I requested this cancellation long time ago and no one is doing a single thing about it. I have attached to emails where it was supposedly cancelled. This is unacceptable.</span></p>
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MTN South Africa's replyOfficial
29 Jun 2016, 10:41Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per our record we note that the number was migrated to prepaid on the 31 May 2016. We have sent a request to the billing division to assist with credit due, please note that only May will be credited, as the reference number you have provided proves that the cancellation request done on the 5/26/2016 7:41:00 AM . Kindly note that the turnaround time for the billing request to be resolve is 7/14 working days.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
MTN South Africa's reply29 Jun 2016, 10:41
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per our record we note that the number was migrated to prepaid on the 31 May 2016. We have sent a request to the billing division to assist with credit due, please note that only May will be credited, as the reference number you have provided proves that the cancellation request done on the 5/26/2016 7:41:00 AM . Kindly note that the turnaround time for the billing request to be resolve is 7/14 working days.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,