Poor perfomance

<p>I have two accounts with mtn. I have cancelled the one in April at your brakpan mall@carnival branch but the reqeust was never sent for cancellation bybthe agent over the phone. I made a call again to ask what is going on and the agent cancelled it again. I got an email short after to confirm my cancellation in May/ early June and when the debit order went of this month I saw that the coblntract was never canacelled and is still debitting my account. I want that contract cancelled and my money refunded back because I requested this cancellation long time ago and no one is doing a single thing about it. I have attached to emails where it was supposedly cancelled. This is unacceptable.</p>