POOR, PATHETIC SLOW SERVICE!!!!
<p>My step Father recently app**** for a contract phone online through MTN last week Tuesday on the 6th ofloor December and all was approved that same day and on the 7th he phoned them to ask how long he should expect to wait for the phone they promised 2 to 3 days as their courier company is in the same area as his work address where the phone should of been delivered. On Friday he called to ask about the phone for them to say no sorry the phone is now busy being posted to him. Seems everytime he phones them they have a new excuse and seeing all the reviews MTN really is a **** Company and they fail to deliver proper customer service. I have never been with MTN and still don't have my contract phone and am already regretting that the contract is with them. </p> <p>Maybe Vodacom should show them how's things are supposed to be done. </p> <p> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***