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riccardo J
1 reviews | Active since Dec 2011
22 Apr 2015, 08:19
Poor Pathetic Service
i am a contract customer with MTN for years.... I tried to call a number it tells me your airtime is exhausted, yet i have a R156.00 AIRTIME on my phone... This is not the first time i am experiencing problems with MTN. The last time i could not even dial out....This service is pathetic....every time they just apologize and say sorry for the inconvenience. This is not good enough...it could be an emergency and then ? i am just waiting for this contract to end and i will be moving to Telkom....Your service is the worst i have experienced
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MTN South Africa's replyOfficial
04 May 2015, 17:03Hello ricardoj001,
Thank you for your post. Apologies for the delays in our response as well as the inconveniences caused.
Please try again. I have added airtime to your wallet so that the remaining airtime is recognized.
We look forward to improving on the service delivery to you going forward.
Warm regards,
Somayya
REQ:***
Thank you for your post. Apologies for the delays in our response as well as the inconveniences caused.
Please try again. I have added airtime to your wallet so that the remaining airtime is recognized.
We look forward to improving on the service delivery to you going forward.
Warm regards,
Somayya
REQ:***
MTN South Africa's reply04 May 2015, 17:03
Official
Hello ricardoj001,
Thank you for your post. Apologies for the delays in our response as well as the inconveniences caused.
Please try again. I have added airtime to your wallet so that the remaining airtime is recognized.
We look forward to improving on the service delivery to you going forward.
Warm regards,
Somayya
REQ:***
Thank you for your post. Apologies for the delays in our response as well as the inconveniences caused.
Please try again. I have added airtime to your wallet so that the remaining airtime is recognized.
We look forward to improving on the service delivery to you going forward.
Warm regards,
Somayya
REQ:***