LN
Ludwig N
1 reviews | Active since Aug 2014
03 Mar 2015, 11:13
Poor overall service
My iPhone 6 was handed in for a warranty assessment at MTN Greenstone. After 4 weeks of no response I got involved in trying to expedite things. Nothing had been done to the phone as documentation was missing.<br> The store was suppose to send these with the phone. I have been getting more information from the repair centre than store could get themselves. The phone has been sent back and I was instructed to collect and take the phone to the repair centre myself. MTN shall I send you the invoice for services rendered as your store was unable to provide this service.<br> <br> On the next reply please provide some way of contacting you.<br> The IMEI in question is ***
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
04 Mar 2015, 13:30Hello ludwig.nel@,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We have sent a request to the management team of our high volume repair centre to provide feedback on the status of the handset.
Regarding the service received from the store, this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We have sent a request to the management team of our high volume repair centre to provide feedback on the status of the handset.
Regarding the service received from the store, this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply04 Mar 2015, 13:30
Official
Hello ludwig.nel@,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We have sent a request to the management team of our high volume repair centre to provide feedback on the status of the handset.
Regarding the service received from the store, this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We have sent a request to the management team of our high volume repair centre to provide feedback on the status of the handset.
Regarding the service received from the store, this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,