1 reviews | Active since Oct 2017
Poor or no service
I was invited by Mtn Vredendal for an upgrade on my phone. On the 6th September I went to the store and completed all forms. I received an sms comfirming a successful upgrade. After several vissits to the store and even an invite to collect my device,when I vissit the store on 19/10/2017 there was only a sim card available for me. Today is the 30st of October and haven't received anything yet.
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike ramaboka
Complaints Management Team
Best regards,