Poor of the poorest

I sm not happy with the service, I have a home router which is a month-month contract. I have purchased the data on the MTN App which is a App only deal for R199 20GB and 20GB night.. The transaction was successful and a confirmation email of the transaction was sent .However the bundles were not loaded on my side , I have made the purchase at 15:07 in the afternoon . I further contacted MTN customer care contracts department where i spoke to Yongama Flatela who informed me that i suspended by error and he will remove the suspend . I asked about the data he said i am unable to purchase data for home router i need to buy airtime first and convert it to data .I further asked that since i already made a purchase am I going to get my money back and He responded "No I wont because i had purchased data with it and the data is not eligible" . I called again and i was through to Ntombifikile and she mentioned i should atleast wait 2 hours because the data sometimes is delayed to be loaded and next time i should buy airtime and convert to data ...Yongama refused to let me speak to a teamleader and refused to give me the reference of the call ... So now i have lost R199 and i have no data loaded