Poor/Non-existent Service Delivery

Dear MTN<br> <br> I first phoned MTN on the 04/11/2015 @14hh40 *** and spoke to a lady by the name of Naudine. My enquiry was to activate a number for life for a new/additional contract that I have taken with MTN. The lady was so rude and impatient to me, raising her voice to me when I was asking her questions, until I asked her what the impatience was about? She then promised that she has logged my enquiry and that the activation will take 2-24 hours. My enquiry hadn't been done on the 09/11/15, I then phoned again, only for my call to be taken by the same lady Naudine again. You could hear that she wanted to be rude to me again until she realised that I'm the same lady who stood up to her the previous week, she then toned down. **** to me again an said that she is not sure why the number hasn't been activated yet but she will escalate my matter to her supervisor and call me to give me an update. Till today on the 11/11/15 I haven't received any feedback from her. I then phoned again on the 10/11/15 and spoke to Joe, only to discover that Naudine hasn't done anything regards to my request. Up until today my matter hasn't been resolved a week later! everyday is the same story!