iK
ishrat K
1 reviews | Active since Aug 2010
02 Feb 2015, 21:59
POOR/NO NETWORK COVERAGE AT PICBEL PARKADE MALL
Since June 2014,the Mtn network signal has been virtually non existent at the Picbel parkade mall (58 Strand Rd, Thalmen, Cape Town).I cannot make or receive calls,sms,e-mails,nothing.The Vodacom network had a similar problem at the same time ie.June 2014,but it was up and running within a few days.Several complaints have been made to the mtn store in the picbel parkade mall but there has been no feedback or improvement.My mtn contract is expiring this month and I'm really considering switching to another service provider.
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Replies (1)
MTN South Africa's replyOfficial
18 Feb 2015, 12:33Hello ishyk,
We are truly sorry for the breakdown in service and for any inconvenience caused. It is not our intention to have dissatisfied you in any way.
We have now reported the matter to our Network Group back office. We've requested that they immediately look into the matter and see why the coverage has deteriorated.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for any inconvenience caused. It is not our intention to have dissatisfied you in any way.
We have now reported the matter to our Network Group back office. We've requested that they immediately look into the matter and see why the coverage has deteriorated.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply18 Feb 2015, 12:33
Official
Hello ishyk,
We are truly sorry for the breakdown in service and for any inconvenience caused. It is not our intention to have dissatisfied you in any way.
We have now reported the matter to our Network Group back office. We've requested that they immediately look into the matter and see why the coverage has deteriorated.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for any inconvenience caused. It is not our intention to have dissatisfied you in any way.
We have now reported the matter to our Network Group back office. We've requested that they immediately look into the matter and see why the coverage has deteriorated.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***