1 reviews | Active since Nov 2017
Poor, No, horrible service from MTN
I have been a client of MTN for 20 years, and have never had such poor service. Did 2 upgardes on the 13 September 2017 - as at today 7 November 2017 I am still waiting for the 2 handsets. I have spent numerous time and phone calls to MTN, with hearing promises that somebody / supervisor will contact me............also still waiting. And still have no handsets!!!!!!!!!!!!!!!!!!
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Mtn Direct supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Mtn Direct supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team