1 reviews | Active since Sept 2015
POOR NETWORK PROVIDES POOR SERVICE #FACT
18/08/2015 I BOOKED MY PHONE IN FOR REPAIRS, WHATS WRONG WITH IT? LUMIA KEEPS FREEZING UP AND THE ON/OFF BUTTON IS ALSO SHOT WITH A CRACKED SCREEN GLASS B UT THE LCD WORKING JUST FINE. WHEN BOOKING IN THE PHONE THEY NEVER EXPLAINED THAT THE WARRANTY WAS VOID DUE TO THE PHONE BEING DAMAGED. THE REPAIRS OF THE PHONE WERE SUPPOSE TO BE 21 DAYS BUT, ITS DAY 23 AND HAD I NOT QUERIED I STILL WOULD'NT HAVE THE QOUTE FOR APPROVAL.<br> <br> MY PROBLEM LIES WITH THE FACT THAT MY PHONE WONT BE FIXED FOR PROBLEMS THAT HAVE BEEN REPORTED BEFORE WHEN I BOOKED IN MY PHONE 1ST TIME ROUND AND I FIND IT ABSURD TO CHARGE ME FOR HAVING CAUSED A HUGE INCONVENIENCE TO ME BY HOLDING ON TO MY PHONE FOR SO LONG WITH NO FEEDBACK.<br> <br> I CALLED TO TRY AND GET INFO ON HOW TO GO ABOUT TO CANCEL MY CONTRACT AND I HAVE BEEN SENT FROM PILLAR TO POST AND BEING TOLD TO WAIT YET ANOTHER WEEK FOR FEEDBACK FROM THEIR RETENTIONS DEPARTMENT, BUT MINA I DONT WANA STAY WITH MTN I WANT TO BE CONTACTED BY THEIR CANCELLATION DEPARTMENT.
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
Please find below the estimated early termination fees :-
Handset value of R 4 569.92 / 24 * 12 = R 2284.96 + unbilled invoice of R 292.99 + 1 month's subscription of R 227.00 = R 2 804.95.
Should you wish to continue with the early cancellation, please use the following banking details for payment.
Bank : ABSA
Beneficiary Name : MTN SP
Beneficiary Account Number : ***
Branch Code : 632005
Deposit Reference : Your MTN cell phone number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
Please find below the estimated early termination fees :-
Handset value of R 4 569.92 / 24 * 12 = R 2284.96 + unbilled invoice of R 292.99 + 1 month's subscription of R 227.00 = R 2 804.95.
Should you wish to continue with the early cancellation, please use the following banking details for payment.
Bank : ABSA
Beneficiary Name : MTN SP
Beneficiary Account Number : ***
Branch Code : 632005
Deposit Reference : Your MTN cell phone number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,