1 reviews | Active since May 2015
Poor Network Coverage & Poor Service
I have network related issue that was reported on 3 occasions per telephone. I'm paying every month for a phone that i cant use due to poor network. Eventually there was people of Lastmile Technologies at my house on the 27/02/2015- the problem could not be solved and they advised that a \wireless solution"needs to be installed and that they will give it through to their head office. I never heard anything back yet and a mail was sent on the 14/04/2015 to [Email Removed] & [Email Removed] On the same day last Mile rep**** stating that the issue was handed over to MTN and they are awaiting feedback. MTN rep**** on the 15/04/2015 advised that the case was handed over to Emmanuel Ref. No. ***. no Reply from Emmanual side. another mail was sent to [Email Removed] on the 22/04/2015 regarding the issue - and no reply was received."""
Thank you for your post.
We are sorry to have dissapointed you,
Kindly populate the below template and forward it to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***.
Best regards,
Thank you for your post.
We are sorry to have dissapointed you,
Kindly populate the below template and forward it to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***.
Best regards,