Poor Network Coverage,Even Worse Assistance

I live in the Fourways JNB area. For some reason I have no reception at my house. I cannot call the call centre because I get cut off all the time. I logged a query, have a ref number, and was told they would see to it. Its been 3 Weeks later and every time I call, and get through, and not disconnected... I get told its been escalated. Why must we pay for a service we do not receive?<br> <br> Its not the first time I have had issues with MTN but first time making it public. Their accounts department is useless too. Over all useless.