SP
Sanjay P
1 reviews | Active since Jun 2012
15 Nov 2017, 09:26
Poor Network Coverage
I have experienced poor reception, Missed calls , drop calls to name a few issues from march this year. I escalated this matter a month back to MTN for resolution and feedback. I received none. on my inquiry this Monday i asked what was done and the response was typical No Fault found. I inquired why no feedback as i was still having a problem. i was told i will contacted by Gareth Wepenaar. Till today no response. i called again today No one willing to tell me when i will be contacted by Gareth. Not surprising the way Corporate show concern!!!!!!!!!!
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MTN South Africa's replyOfficial
15 Nov 2017, 19:45Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with our coverage department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply15 Nov 2017, 19:45
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with our coverage department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,