1 reviews | Active since Oct 2013
Poor network connection- 3G and voice calls
MTN networks is so poor regardless of where one is that it becomes even difficult to know where to start. My sister , my girlfriend , two of my close friends and myself have experienced this and we are all scattered over different areas in Johannesburg area.<br> <br> At one time my girlfriend had to walk and risk her life at night all because when she called for me to come pick her up , she could not get through to me . Even when I tried to find out how far she was , I also could not connect . I am paying a lot of money accept this POOR SERVICE !!!<br> <br> <br> To make matters worse , I tried calling MTN in the past 4 weeks on different occasions and after having stayed on the line , waiting for a consultant to pick my call up for 10 to 15 minutes , my call gets cut.<br> <br> I have never been able to get to talk to anyone at MTN on 808 ( contract customers lines) this year at all<br> <br> I am left with no option but to opt for a contract cancellation mainly because MTN is not honoring its part of the contract (whether expressed or imp****) = giving me the service they promised under the contract, .<br> <br> I will be waiting for someone from MTN to contact me as my attempts have yielded no fruit at all<br>
We are truly sorry for the breakdown in service experienced and for the breakdown in service. We will need to report the matter to our Coverage Team (***).
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
Devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is mostly being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
To access our chat service copy the link below into your browser, type in your number & click on next.
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service experienced and for the breakdown in service. We will need to report the matter to our Coverage Team (***).
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
Devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is mostly being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
To access our chat service copy the link below into your browser, type in your number & click on next.
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***