VMP
Vishal M. Persad
1 reviews | Active since Nov 2010
16 Nov 2015, 13:19
poor network
I have been complianing to mtn network coverage dept for a couple months now<br> This problem is ongoing for abt 4 months.<br> Loged an email enquiry last week, no help yet. today they say it takes 10 to 12 working days to get feedback!!!<br> In the meantime, i lose clients/customers i lose loads for my trucks, because they cannot contact me.<br> I have spoke to ppl on *** numerous times, <br> I have four contract lines with them, and will cancel them now, due to poor customer support
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MTN South Africa's replyOfficial
16 Nov 2015, 18:27Hello vmpersad,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
the matter have been escalated to our network department for urgent resolution,they will contact you directly with feedback and action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm reqards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
the matter have been escalated to our network department for urgent resolution,they will contact you directly with feedback and action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm reqards
mike
REQ:***
Best regards,
MTN South Africa's reply16 Nov 2015, 18:27
Official
Hello vmpersad,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
the matter have been escalated to our network department for urgent resolution,they will contact you directly with feedback and action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm reqards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
the matter have been escalated to our network department for urgent resolution,they will contact you directly with feedback and action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm reqards
mike
REQ:***
Best regards,