BS
Bruce S
1 reviews | Active since Jul 2019
15 Jul 2019, 09:04
Poor MTN upgrade provision by CCI
CCI MTN contacted me to offer me an MTN upgrade with a cooling off period cancellation of 7 days. After 2 days I cancelled the upgrade to be told that the cancellation would take between 7 and 21 working days to be confirmed. AFTER 23 working days I am still waiting for this cancellation to be effected. In the meantime I am unable to upgrade my MTN contract with any other service provider!
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MTN South Africa's replyOfficial
16 Jul 2019, 09:54Good day Bruce
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the CCI team for assistance and more information.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the CCI team for assistance and more information.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Best regards,
MTN South Africa's reply16 Jul 2019, 09:54
Official
Good day Bruce
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the CCI team for assistance and more information.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the CCI team for assistance and more information.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Best regards,