Poor MTN service on trivial task

Dear MTN, I signed up for itemized billing on the 14th of June and have been billed on it since.

I requested my itemised billing report immediately after my billing cycle ended (+- 15 th of July).

It was not available on my MTN active and the query was logged.

Since then i have been following up, logged querys for my Report for the next month ending 13 August, and still have not been helped. The first time they said they sent it, but i did not receive it and reopened the query.

I constantly call the call centre and 1. Speak to someone different and 2. Am told “my manager will send an email”.

This is not only costing me money as i’m paying for the service, but i’m losing on claims that could have been reimbursed to my from my employer.

My contract is due for upgrade already...but I have no reason to stay with MTN anymore.

Here is the query reference number: 1- ********** 7079.

So frustrating dealing with your network on something so simple. Imran