Poor MTN service has affected my credit score

I have been for over 3 months now trying to get this matter resolved and no one is helping me and everyone is assuming that i am liable for the amount owing on my account with making full investigations on this case. I took a data contract with MTN and it was not mentioned to me that i will have a spend limit on the account, this was some time ago last year. I will attached the email trail between I and Malusi in your team to get a full overview of the issue. But i have taken this matter to ICASA, which was referred to CGSO which then was referred to Credit Ombud because it is now affecting my credit score.

Credit Ombud has asked me to get in touch with you one more time, I ask for the legal team to look at this matter as per reference number ***. The agent that helped me to get the contract didn't mention anything about a spend limit being loaded on my account , I was not even given on the opportunity to agree on how much should be on that spend limit, they just decided to load over R2000 on my spend limit which unknowingly i ended up incurring fees cos i was not aware that if run out of data or airtime then automatically funds are debited from that over 2000 amount.

This is now affected my credit score which i have lost on a job opportunity because of it and i cannot get credit anywhere cos i am listed. This is absurd and i need it to be dealt with ASAP. According to NCA section 74, i have been induced to credit without given an opportunity to decline the spend limit let alone to decide how much should be loaded into that. No where on the call we discussed about the spend limit and about how much should be loaded, so i was not aware. I asked for a contract where if i run out of data, i will be able to top up myself (i.e. buy airtime and convert it into data) cos previously i did not have that.

I will keep my case with credit ombud active and use this case number i am opening with you as evidence that i have tried to reason with. What i would like from this is to get that 5000 and some change amount written off and close off this contract as i do not wish to continue with it and ensure my name is cleared with the credit bureau. Please see attached my first case i logged.

I was only told now when i called that a "top up" in your world means spend limit, even though this may have been the misunderstanding between me and the agent, it needed to be explained to me in plain language, and the agent needed to tell me what will be on my spend limit so i can agree or decline or choose an amount i can afford. but unfortunately that was not even the case. PLEASE RESOLVE THIS MATTER ASAP