Poor MTN service "champions"

I, Kelvin Paul ***, upgraded my MTN contract on 02/08/2020. I was promised 20GB of data as per my normal date of receipt (12th of each month) and did not receive the data.

I then phoned the customer line and explained the situation whereupon the person who helped me said that my query will be escallated to the relavent department. The next day, I received an sms saying my query has been closed.

I have been phoning them the 12th, 13th & 14th and each time my query was escallated and then an SMS comes through saying that my query has been resolved/closed.

I received a reference number ***.

The service is pathetic and the query should not have been closed since the query was not and still is not resolved.