Poor MTN Service

I canceled a contract with MTN in accordance with the terms outlined in my agreement, providing the required 30 days' notice as per my contract. However, I was later informed that the agent mistakenly canceled the wrong contract, leading to an unexpected cancellation fee for a contract that I did not intend to cancel. When I contacted MTN again to address this mistake, I was advised that I would need to provide another 30 days' notice to cancel the correct contract. I find this situation unfair, as it is not my fault that the initial agent canceled the wrong contract. I followed the correct procedure and provided the necessary notice as required. Despite numerous attempts to resolve this issue through their customer service team, I have encountered repeated transfers without any meaningful resolution. While one agent did seem to understand the situation, the overall response has been inadequate, and I feel as though I am being penalized for an error on MTN’s part.