Poor MTN service

I am really disappointed in the service received from MTN. I have been using a prepaid MTN number for close to 15 years ***). About 4 weeks back the number started not phoning or receiving messages. Only Whatsapp services (only in vicinity of WIFI as the number cannot be recharged).

I phoned MTN on 4 different occassions and got 4 different answers. First I was told its a technical issue affecting many numbers. My issue would be fixed in 24 hours. Nothing happened in 24 hours and no feedback of any sort. At that stage the number could still receive incoming calls.

On my second call I was told some numbers were being investigated for possible *****. The issue would be escalated and resolved in 24 hours. Again that was not the case.

On my third call I was told I had inadvertently activated Voice over LTE and asked to switch my phone off for 15 minutes and back on again. I switched it on after 30 minutes. Needless to say it was the same story.

On my 4th call I was told it is a network issue by the call centre operator who spoke as a separate entity from MTN. I was then told the issued will be fixed in 30 days. Which is when I decided to leave MTN after more than 20 years of being a faithful MTN customer.

Is this how MTN treats its customers? Do they know we use these numbers for business? Who is gonna compensate me for lost business? These numbers are linked all over, banks, schools, community structures etc. Does MTN realise the hassle involved in replacing a number in all these structures?

This has been a sour experience with MTN who simply do not seem to care. It seems our needs are not a priority even after spending many thousands of rands with them over the years.

MTN please catch a wake up!