POOR MTN SERVICE

Since Monday 28/09 I have been trying to get MTN to send me a letter stating that I don't owe them anything because somehow they have calculated that I am in arears of R 10 727.00.I think I have spoken to every single person in MTN regarding this letter so I ended up speaking to the Legal department because apparently the letter must come from them , The have sent my letter 3 times to the wrong email address witch is as simple as my name and my surname @gmail.com witch they are sitting with all the information IN front of the on the system but still they manage to send it to the incorrect email address .The legal department made me go to a MTN store witch was at Mall@Carnival stating that I'll get the letter from them after I told them I can't travel because I have 40 stitches in my ankle but still they sent me there just to find out that they can't assist me with the letter, this is totally useless and effecting the process of the house that I'm trying to buy. So I asked to speak to management from the legal department and the answer I get is SORRY WE CAN'T PUT YOU THROUGH TO THEM.

POOREST SERVICE I HAVE EVER HAD!!!!