Poor mtn service

Good day

Please note that this is my final attempt at trying to resolve this before taking other routes in getting this resolved;

My name is Nicholas cell number 078 ********** , I called in to your mtn contract centre I believe more than ten times without being assisted , spoke with more than 7 consultants and two supervisors without my query being resolved , on Friday the 6th of July I called in to enquire about a message I received stating I need to dial *136*1*7851# to check my unbilled usage balance – to my surprise because I’m on a top up plan and my limit has always been on zero , my first call was handled by a rude agent by the name of Slindokuhle Mpisane ref- ********** 25 who couldn’t assist me and told me that whatever mtn charges me I’m going to pay it , she kept putting me on hold I requested to speak to her supervisor of which his name is Veshain , veshain advised to get this resolved as he can see that it was increased by your system Apix on the 3rd of July mind you I called in first on the 6th of July, they logged a ticket for me which was handled by one of your credit department person by the name of Mpho Seshabela, the reply from them was – PLEASE NOTE THAT YOUR CALL LIMIT WAS INCREASED PLEASE CHECK UNDER BILLING- I call in to ask what that means I got through to one of your rude consultants again who advised that she can only read what they results states and she cannot explain it to me , I then requested to speak to a supervisor I believe I spoke to a guy called Msizi Chapa ********** 48 , he advised that he can see that the call limit was on his side by the system – he then logged a call to credit management and I got a massage that it was resolved I then called in to know what the result was – the person who handled the query advised customer care that It was me who increased the call limit, how is it that I activate the limit on my side while the limit was increased on the 3rd by apix and I only called in on the 6th – as per call limit procedure I need to call in request the limit and then activate it on my side with a USSD string

I need to be provided with an itemised billing(I believe it is a charged request) stating when the call limit was increased , by who, why/ and who is going to be liable for the cost that was done on your side- as I told Buyiselwa yesterday me running to Helopeter and Lawyers it’s a waste of my time but I feel like I have tried to resolve this in a civilised way however I’m being taken for a fool ,

Please note that if this email gets ignored like when I was promised a call back from one of the supervisor by the name of Veshain i would then escalate this further

This is the people I spoke with regarding this:

· Slindokuhle ********** 25 · Nomfundo ********** 81 · Sizwe ********** 71 · Nokwanda ********** 0 · Sbongile ********** 98 · Buyiselo ********** 28 This are the references that have been logged

· 1- ********** 83626 · 1- ********** 0909 · 1- ********** 1386 · 1- ********** 1099

If I do not get joy from this email from you guys I believe the relationship with MTN mind end and me settling my account , that’s what one of your consultants ( Slindokuhle advised that she can transfer me to cancellations if I want to cancel ),

Please advise me which step do I need to take if you guys cannot assist me. I am not going to play dead and pay for an error that was not caused by me, please advise on how much I need to pay for an ITEMISED BILLING and add it on my next month billing. As I wait for your response.