1 reviews | Active since Apr 2018
Poor MTN service
Really disappointed that MTN store in Centurion Mall did not notify me that my application for a data contract was unsuccesful, after running around for half a day getting the relevant documents and dealing with sales people I was told I would be updated about my application status via sms, but after waiting beyond the period I was expecting the notification I had visit the store again to find out as I had a previous legal dispute with them over 10 years ago, my account is flagged and I cannot apply for a contract ever at MTN, something that they could have told me at the store to avoid sending me on a wild goose chase.
Just think they did not exercise profesional courtesy or were not upfront about my status which surely would have been reflected on the system at the time I initiated the contract application and I cannot believe it magically appeared only once the application was sent through.
anyways I managed to get the same deal at Telkom who i have extensively dealt wih and was a formality to to get what I wanted. Anyways I'm glad I never have to deal with MTN again and this makes my choices alot easier now
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
