1 reviews | Active since Aug 2016
POOR MTN SERVICE
<p>I followed MTN procdure of converting a contract phone to a pay as you go no once contract was up. MTN however just continued to take money off via debit order (reduced the amount slightly but still took money). So i had no choice but to stop debit orders. I didnt pay end of July because I should only be paying for one phone and one amount of R299. I should be in credit for 4 months for the other cell that was converted to pay as you go. Now MTN want to block my no BUT they owe me and my credit they owe me will cover end July and Aug 2016, leaving me still in credit. Help via email is useless. Had to literally BEG for statements. Consultants help on the phone is also far from helpful. This kind of service should not be happening....not happy at all</p>
Worst part is that once discussing this with work collegues I found out another woman in my office had the exact same problem. She battled to get it sorted and was lucky enough to get it sorted. Now she doesnt have cel contracts at all because of not trusting cell companies!!!
Worst part is that once discussing this with work collegues I found out another woman in my office had the exact same problem. She battled to get it sorted and was lucky enough to get it sorted. Now she doesnt have cel contracts at all because of not trusting cell companies!!!
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
Thank you for replying. Still await help from MTN. I have now resorted to sending and email every day to MTN as I want this sorted. Worst part is my only contract (new contract) i took out in Feb ( ********** ) I had to do all the necessary things like rica new sim and to my horror after begging for statements i see i still have a old address on the system!!! Knowing there are system errors confirms how information can be lost. This whole ordeal has caused a great deal of stress in my life. I remember the sales man in the shop at the time tried to convince me to just upgrade a old no as it was due for an upgrade but I told him no as that phone was due for cancellation in April and I would change it to a pay as you go no (which I DID do).
Thank you for replying. Still await help from MTN. I have now resorted to sending and email every day to MTN as I want this sorted. Worst part is my only contract (new contract) i took out in Feb ( ********** ) I had to do all the necessary things like rica new sim and to my horror after begging for statements i see i still have a old address on the system!!! Knowing there are system errors confirms how information can be lost. This whole ordeal has caused a great deal of stress in my life. I remember the sales man in the shop at the time tried to convince me to just upgrade a old no as it was due for an upgrade but I told him no as that phone was due for cancellation in April and I would change it to a pay as you go no (which I DID do).