1 reviews | Active since Mar 2017
POOR MTN INSURANCE SERVICE
<p>I bought a phone on contract from MTN in 2015. In 2017 I lost my cellphone and I went to MTN to claim the lost phone because it was covered, for about a month after I have claimed I decided to go to MTN shop because there was no response from their side. When I got there I was told that my claim was declined because I had been using my prepaid sim card, instead of contract sim card, whereas in the insurance contract which I signed with them I ensured both numbers (contract and prepaid sim card). That is a very bad service indeed!!!!!!!</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to Pinnacle to validate complaint and provide feedback to resolve request.
A call will be done to advise on the outcome.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to Pinnacle to validate complaint and provide feedback to resolve request.
A call will be done to advise on the outcome.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.