PR
Prabash R
1 reviews | Active since Dec 2016
23 Jul 2019, 20:53
Poor MTN data coverage.
I took out a contract for the 20gb LTE promo last week Thursday, 18 July 2019. The Sim and data worked fine up until Saturday then the data bandwidth began to slow down. Now it's at a point where the router loses signal every few minutes and when it does work it does not pick up better than 3G whereas the deal says its up to LTE.
I have done a speed test online several times with the result coming back at under 1 mbps. I cannot connect to anything with that speed and have to resort to using a prepaid telkom Sim. I have contacted technical support and nothing has changed.
Can I cancel my contract as I am paying for a service I am not receiving.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
24 Jul 2019, 09:41 Good day Prabash Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have tried to contact you on your listed contact number; however, I’m being directed to the voicemail service. I have logged a query to investigate the speed issues with ref: SMC/***. If you are not happy with the contract you will have to contact the store for the necessary cancellation process.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
I have tried to contact you on your listed contact number; however, I’m being directed to the voicemail service. I have logged a query to investigate the speed issues with ref: SMC/***. If you are not happy with the contract you will have to contact the store for the necessary cancellation process.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
Best regards,
MTN South Africa's reply24 Jul 2019, 09:41
Official
Good day Prabash Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have tried to contact you on your listed contact number; however, I’m being directed to the voicemail service. I have logged a query to investigate the speed issues with ref: SMC/***. If you are not happy with the contract you will have to contact the store for the necessary cancellation process.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
I have tried to contact you on your listed contact number; however, I’m being directed to the voicemail service. I have logged a query to investigate the speed issues with ref: SMC/***. If you are not happy with the contract you will have to contact the store for the necessary cancellation process.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
Best regards,
PR
Prabash R's updateReviewer Update
24 Jul 2019, 09:45Thank you for the reply. You can contact me as I had removed the sim hoping to a reset of some sort.
PR
Prabash R's update24 Jul 2019, 09:45
Reviewer Update
Thank you for the reply. You can contact me as I had removed the sim hoping to a reset of some sort.
PR
Prabash R's updateReviewer Update
13 Aug 2019, 14:37Hi Roanne Juggannadh
Could you please contact me on ***. I await a decision on the cancellation.
Could you please contact me on ***. I await a decision on the cancellation.
PR
Prabash R's update13 Aug 2019, 14:37
Reviewer Update
Hi Roanne Juggannadh
Could you please contact me on ***. I await a decision on the cancellation.
Could you please contact me on ***. I await a decision on the cancellation.