1 reviews | Active since May 2016
Poor MTN customer service
<p>Since the 17 April 2016, I have been trying to cancel my MTN contract and port my number over to another service provider. It took them over 2 weeks to cancel my contract, after I had paid and change me over to prepaid. I am now on prepaid and waiting for MTN to sms my cell phone to confirm the port the new netwrok. THIS HAS NOT YET BEEN DONE!!! I have spoken to numerous people in the call centres and been into 2 different branches and NO ONE is able to help me! The call centre and staff at the branches have been unhelpful and rude. This needs to be sorted out ASAP. </p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly provide the other service provider with your MTN account number and the ID number for the account holder then request for the port to be resubmitted as post-paid, our system will automatically approve the port out.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly provide the other service provider with your MTN account number and the ID number for the account holder then request for the port to be resubmitted as post-paid, our system will automatically approve the port out.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,