CB
Cara B
1 reviews | Active since Apr 2015
08 Apr 2015, 15:03
Poor MTN coverage, poor MTN service
In May 2014 I logged a complaint with MTN's coverage help desk regarding dropped calls and poor reception. I received the reference number ***. I followed up in October 2014 when I received no feedback or response or resolution. Again, in February 2015, I logged a complaint and requested that a booster be installed to resolve the problem - reference *** this time. Again, I am still waiting for resolution/feedback/action. <br> <br> Poor showing MTN and I am still left with an erratic service which cuts off at the drop of a hat.
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MTN South Africa's replyOfficial
24 Apr 2015, 08:28Hello CaraEB,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply24 Apr 2015, 08:28
Official
Hello CaraEB,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,