AB
Antonio B
1 reviews | Active since Apr 2010
06 Jul 2015, 11:38
Poor MTN coverage but who cares? Not MTN.
I am experiencing problems with very slow and sometimes non-existent internet access.<br> <br> I completed all the requested details and sent them to MTN's National Quality and Coverage Help Desk via e-mail on the 26th of May.<br> <br> On the 6th of June, 11 days later, I got a reply from Shereen Motale: \Your query with reference number *** has been escalated to Christo for assistance.".<br> <br> I did not hear from Christo or anyone else.<br> <br> On the 18th of June"
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Replies (1)
MTN South Africa's replyOfficial
09 Jul 2015, 15:25Hello Tonicho,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that I have forwarded your complaint to the Coverage department who will revert to you.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that I have forwarded your complaint to the Coverage department who will revert to you.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
MTN South Africa's reply09 Jul 2015, 15:25
Official
Hello Tonicho,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that I have forwarded your complaint to the Coverage department who will revert to you.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that I have forwarded your complaint to the Coverage department who will revert to you.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***