Poor MTN Call Centre Service

I have solely upgraded my MTN contract for gaming purposes. However I required an unrestricted APN. I have logged a call with MTN for unrestricted APN. They have logged a request, and now its been 48 hours with no resolution. I have called the call centre back, and now apparently my request has been sitting in the incorrect department for 2 days! Now my request has been relogged with another 48 hour SLA, to the supposedly correct department. Poor service. Looks like the call centre agents do not know what they doing