Poor MTN Business VOIP Contract Experience (2023–2025)

Having entered into a two-year business contract with MTN in 2023 for internet VOIP services, I regretfully acknowledge that this proved to be one of the most disappointing decisions in my professional experience. Throughout the contract period, the business lines operated intermittently, severely disrupting communications. Despite repeatedly logging faults and escalating concerns to the assigned "Account Executive," issues remained unresolved. Responses were often misleading, and at no point did MTN take accountability or demonstrate effective problem-solving. Following the expiration of the contract, I expected the challenges to cease. However, I continued to be billed for an additional 18 months—despite no longer receiving the agreed-upon service. Resolving the matter required intervention by the Complaints and Service Governance Office (CSGO) and MTN's Regulatory Affairs specialists. Based on this experience, I strongly advise that small and medium enterprises (SMEs) exercise caution before entering into any business arrangement with MTN. The lack of customer service, accountability, and the deeply flawed billing system reflect a broader disregard for operational integrity and client support.