1 reviews | Active since Oct 2015
<p>I have 3 mtn contracts and have been a loyal mtn user for going on 8 years and thats why i cant seem to understand why i would get bad advice from the mtn store that i get all my contracts from. I was walking by on the 13/07/2016 and had stopped to check if i could upgrade and was advised i could i had told the salesman that i was in no rush and specifically asked if there were any specials coming up and he said no. Only to find out the next day that there was a bundle special. This dissapppinted me because i thought i could rely on mtn and always promote them. But im seeing now loyalty is not rewarded. Just rather go with any network in future. Furthermore i had left 2 messages for the manager of this store to contact me to explain this 4 days ago and still no response. </p>
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Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
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Siphumezo
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Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that this has been escalated to the relevant management team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
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