1 reviews | Active since Aug 2017
Poor mtn
For a couple of months now at times i want to make a call the network tells me I have insufficient funds to make a call and every time i have to restart my phone to do that.I have a high risk job and is permanently on the phone. I spent over a 1000 rand airtime monthly.I do not qualify for a contract phone phone due to credit rating. I am damaging my phone by restarting it every time and 141 cant assist me
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day,
We can't pick-up what the problem with your device is, that you have to keep restarting your phone every time you make a call.
So what we did to try and troubleshoot we have reset your number on the HLR and refreshed all your services. Please switch your phone off for 15min and back on again these changes then be loaded.
Should this issue still persist please call 083173 for assistance.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day,
We can't pick-up what the problem with your device is, that you have to keep restarting your phone every time you make a call.
So what we did to try and troubleshoot we have reset your number on the HLR and refreshed all your services. Please switch your phone off for 15min and back on again these changes then be loaded.
Should this issue still persist please call 083173 for assistance.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,