Poor Management -----Billing Error
<p>Billing Error. Yes MTn fix my bill after i had to pay R600 extra or else they were going to cut my line. Once more how is this my problem, i pay each month on time. so i asked to speak to the area Manager to call me beacuse this is not this first billing error that has happened ,two weeks no call no nothing from MTN. once more **** poor servive </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter the matter was referred to credit management and the issue has been resolved, credit limit was adjusted which is the reason that caused the line to be suspended.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter the matter was referred to credit management and the issue has been resolved, credit limit was adjusted which is the reason that caused the line to be suspended.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,