Poor Management and Service

I am really appalled at the service by MTN, I honestly expected better but looking at the other complaints logged, it seems no cares enough. I app**** for a sim swap on Monday the 27th at the Pavillion store. I also requested an ITC number for my mobile which they were unable to pick up. Went to the store on Tuesday with an Affidavid as requested. hoping to solve the ITC and activate my sim. Its day 3 and my sim still not activated, was told it was in an open status and i need to wait. Now its on failed status and according to agent: Phindile, she need to now log a ticket for IT to clear the status so she can load the sim again. Dear Store Manager - Lindiwe. Please remove the store number *** as there is never an answer! No blame to the Phindile the agent - but seriously MTN management - very poor. Now I have to wait and pray that day 4 might be better! I anticipate a 3rd visit to the store!