NH
Navin H
1 reviews | Active since Jun 2012
26 Nov 2018, 21:35
Poor LTE coverage
The network coverage at my home address is extremely poor. On the road at my street address the we get LTE but once you move to our property especially closer to the back we don’t get LTE. As a corporate customer with a family who has 6 contracts with MTN I find the reception extremely frustrating as we have tons of data to use but can’t really use it. Please can you send someone over to investigate the problem and improve the LTE signal. I have complained before however not much or anything has been done. Please send someone over to ensure we get LTE in our entire property and not just our front gate.
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MTN South Africa's replyOfficial
27 Nov 2018, 08:01Good day Navin
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly contact our coverage helpdesk on ***.They will be able to check on the coverage map and log your query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly contact our coverage helpdesk on ***.They will be able to check on the coverage map and log your query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply27 Nov 2018, 08:01
Official
Good day Navin
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly contact our coverage helpdesk on ***.They will be able to check on the coverage map and log your query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly contact our coverage helpdesk on ***.They will be able to check on the coverage map and log your query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,