Poor *** Service mtn insurance 😢

I made a claim with mtn for my broken screen tablet that I'm using for my business purposes on the 16th or 17th of October 2021 at MTN carnival mall, and I was told that they don't do claim I must send the email to mtn insurance and the device will be collected from my phone, the lady by the name of Nancy assisted with the email at Mtn carnival mall, and I waited for mtn to communicate with me, after few days I was getting emails and they where asking me all sorts of stupid questions and I have provided with everything they needed, I will email them and push for my tablet to be fixed almost every two days, then one morning I received an email that my claim has been approved I must pay an excess fee of R376.96 I paid it and I sent the proof of payment on the 26th Of October, now I was expecting them to collect my phone but they never even reply to my email till today, I'm went for my phone to be collected and fixed, mtn service is very poor I'm so disappointed infact I'm ****ed off.