Poor internet support from MTN

MTN offers a 100gb data deal on their website. I app**** and never heard back from them. When I enquired after a month I was told something had gone wrong during the online application and that I needed to cancel the pending order and reapply. I then went into a MTN store to try and apply for the contract but I was told it's an online exclusive deal. I tried applying again and again I heard nothing for weeks until I contacted them. This time the call center agent just told me no application is reflecting on her system. Yet I received an email confirming the application and a breakdown of the process. What is really disappointing is that when you call the call center you are transferred from one department to the other but no one can assist you properly. I have been an MTN customer since 1999 and I have had good experiences with my cellphone contracts over the years. Maybe they are just not experienced enough to be an internet service provider.