Poor Internet Connection
<p>I phoned Customer Service, after nearly 2 hour of drop calls, and ring aounds. spoke to someone who then put me thru, to Lady who was a little bit helpful recommened I go to an MTN store to get my 3g card tested. Went to The Glen MTN first branch told they do not have technical staff there suggests I go to the bigger branch. I go to the bigger branch told that there are no technical people there lady on maternity leave nooone to help me. I then asked her to check my 3g sim card and see if working she said no not working gave me a sim swap card. Go home still battle with signal phone customers service ********** told to phone 808 cos im contract cannot help I phone 808 told to phone ********** an hour and day later no resolution . I am now desparate all I want is my MTN internet to work , faster, and efficientlly. </p> <p> </p> <p> </p>
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MTN South Africa's replyOfficial
05 Dec 2016, 22:17Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly populate the below template list and forward the completed mail to our Coverage Contact Centre hub on ***
Alternatively you can also contact them on number *** toll-free from an MTN number or chargeable from other SP’s numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber’s alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply05 Dec 2016, 22:17
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly populate the below template list and forward the completed mail to our Coverage Contact Centre hub on ***
Alternatively you can also contact them on number *** toll-free from an MTN number or chargeable from other SP’s numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber’s alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Kind Regards
Siphumezo
REQ:***
Best regards,