Poor Insurance services

The inconvience this insurance company is causing me is too great. I have insured an iPhone 7+ with them and recently the phone got damaged. So they took the phone for repairs and a week later I get the phone and three days after receiving the phone stops working then I called them to inform them about this then they took the phone again for repairs then I got the phone back now two days later the phone stops working again and clearly their repair centre is failing to fix this phone but now they have the phone at their repair centre and insisting on repairing whilst they failed to do so within the two other trials and now I'm left with no phone and they refuse to substitute the phone for while I still continue to pay inside for a phone which hasn't been with me and is at their repair centre half the time !! I honestly have never come across such *********** people who fail to satisfy their customers needs !! I wouldn't advice anyone to insure any of their devices with this company because the service is disastifactory.