Poor insurance service delivery

<div>Mtn is not the best service provider where after-sales, especially insurance is concerned. As from 5 Dec I am getting the exact same response, that the paperwork is with the underwriter. They appoligies for exceeding their turn around time of 7 working days, but further on nothing, like in no progress feedback. I called Guard Risk, they told me they sitting with a huge back log as they recently took over MTN insurance. I heard about meetings between MTN and Guard Risk, but that is not my business. I was promised return calls which never ever happens. This is pathetic service. I need feedback regarding g my claim. </div>