NP
Navendran P

1 reviews | Active since Nov 2014

18 May 2016, 14:38

Poor/*********** Service

<p>Hi, I have an account with MTN. I have had a debit order set up for ny monthly payments. During the month of March, my debit did not go off and I was told that it was due to the debit date being on a holiday so it messed the system up. My services were suspended and I had to make a manual payment for it to be activated. I was also told my debit order would go out the next month. It is now the month of May and my debit has not gone out. My account is now going to be suspended due to the incompetence of MTN and their employees. This is truly appalling and I would not recommend MTN to anyone. I've been a customer of MTN for a long time now and I am going to change. </p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply22 May 2016, 21:36
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

kindly be advised that we have investigated your account and picked that the debit order has been set to go off on the 31st of each month, should you want to make any changes please feel free to write to us.

warm regards

mike

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