1 reviews | Active since Jul 2013
Poor head office service
I am sitting without an active line for a week now, since last week I have been trying to make the necessary means to have an arrangement made with MTN. The credit controller I have been trying to discuss it with never rep**** to my last e-mail. I am highly frustrated because I run my own business and get a lot of phone calls, now that my line is cut nothing is coming in. Why can't an arrangement be made and my line re-opened? Surely the NCA also gives the client the right to have a payment arrangement made. Since I cannot get phone calls, I need to e-mailed regarding this.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do pick up that you have made a payment for R4000.00.
The account balance now is R 4,356.00. The balance for R 1,240.00 is in 90+ days.
Please make a payment for R2019.00 to bring the account balance to R2337.00 for this balance the arrangement can be done. This balance includes the March invoice.
Arrangement an only be done for 6 months, current future invoice (April not as yet finalized) need to be paid with the arrangement amount to avoid for this invoice to fallen in arrears.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do pick up that you have made a payment for R4000.00.
The account balance now is R 4,356.00. The balance for R 1,240.00 is in 90+ days.
Please make a payment for R2019.00 to bring the account balance to R2337.00 for this balance the arrangement can be done. This balance includes the March invoice.
Arrangement an only be done for 6 months, current future invoice (April not as yet finalized) need to be paid with the arrangement amount to avoid for this invoice to fallen in arrears.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
The sim card is activated.
Best regards,
The sim card is activated.
Best regards,