POOR HANDSET QUALITY

<p>Good Afternoon to all the parties involved,</p> <p> </p> <p>I have a very frustrating and concerning complaint that I would like someone would assist in resolving.</p> <p> </p> <p>On the 16th July 2016 while having the phone in my hand, it just went blank and the display of the screen was black. When I tried to reboot and troubleshoot it wasn’t successful.</p> <p> </p> <p>Upon sending it to the MTN shop as the phone was hardly 3 months, the gentleman informed me that the phone had physical damage as the LCD was broken.</p> <p> </p> <p>I refuted this based on the fact that my phone was in my hand and did not have any event which would cause the LCD to break, I also pointed to him the fact that the outer part of the screen wasn’t broken which was supporting my evidence that the phone didn’t fall or hit something.</p> <p> </p> <p>On the paper work submitted to the technicians I asked the consultant to correct the submission to LCD broken instead of screen, but in my observation I had already noted that he thought that the phone was physically damaged by myself.</p> <p> </p> <p>I would like to dispute the allegations made on the attached quote as this is not physical damage, I also have witnesses who were with me on the day in question who are willing to stand and vouch on the incident indicated.</p> <p> </p> <p>If needed I am able to submit affidavits stating the above mentioned as to how the phone was damaged, therefore with that I am disputing the attached quote with the amounts involved as the phone is still under warrant.</p> <p> </p> <p>My contact details currently are 076 ********** .</p> <p> </p> <p><br />I have also logged a complaint with your service as well as repairs department and have received a reference number: [# ********** 3]</p>