Poor handeling of complaints by MTN

I Have copied and paste communication I received from MTN in June 2020 confirming that my insurance was canceled.

It is 15 Sep 2020 and my service gets cut for the 3rd time now because we deal with *********** staff at the call center:

"MTN South Africa 's reply: 26 Jun 2020, 13:14

Thank you for your post.

Our sincere apologized for any inconvenienced caused to you

Thank you for your time online confirming the contract number.

Retentions confirmed there was not device, promo fee is removed from the account.

Credit has been passed for the promo fee for 2 months. Credit will reflect in 5 working days.

Request sent to the insurance department to remove the insurance on the billing side.

Total credit of R719.80 has been approved.

Kind Regards,

Alice van der Merwe MTN "

CAN Somebody working at MTN with the correct skills talk to MTN Insurance about their mistake!!!!!!!!!