Poor form MTN
<p>On the 28th August I loaded 1gb, 5th of September I loaded 1gb, on the 9th of September I loaded 1gb, on the 14th of September I loaded 1gb, on the 21 of September I received my 500megs from my contract, today, on the 22nd at 11 30am I loaded 1gb, at 12am that was gone- I went into an Mtn store who said they were understaffed and couldn't assist me... I called the call center who said my running apps are using all the data, I have Facebook and whatsapp- I personally don't think my phone could use more data then a massive corporation in a month. Poor form MTN, I expect this matter to be addressed ASAP</p>
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Replies (2)'s updateReviewer Update
22 Sept 2016, 23:03My mistake- 12 pm... 30 minutes later
's update22 Sept 2016, 23:03
Reviewer Update
My mistake- 12 pm... 30 minutes later
MTN South Africa's replyOfficial
23 Sept 2016, 14:31Thank you for your post
Please note that as per usage validation performed on the number you provided on the post, validation was done for the period of 01/09/2016 till 2016/09/23. Records of the system show that for the validated period there were multiple internet applications running on the IPHONE device. The data was depleted due to the multiple apps running simultaneously.
Kindly contact the MTN data support desk 1555 (free from mtn sim card) or *** ( from a different service provider) in order to get further assistance with checking which applications are running simultaneously.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply23 Sept 2016, 14:31
Official
Thank you for your post
Please note that as per usage validation performed on the number you provided on the post, validation was done for the period of 01/09/2016 till 2016/09/23. Records of the system show that for the validated period there were multiple internet applications running on the IPHONE device. The data was depleted due to the multiple apps running simultaneously.
Kindly contact the MTN data support desk 1555 (free from mtn sim card) or *** ( from a different service provider) in order to get further assistance with checking which applications are running simultaneously.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,