JK
Jaap K

1 reviews | Active since Jul 2020

30 Jul 2020, 13:15

Poor financial service from MTN

On 15/06/2020, MTN suspended my service for 4 days, stating that I did not pay. I have paid on the 2nd of June and have forwarded a POP on the same date, which was confirmed by MTN on the 2nd as received. It took 6 more POP's before they restored my service on the 18th at 17:40. They also double debited me for my monthly service package of R 607.83 plus VAT, on 26/05/2020 and on 26/06/2020. After numerous phone calls, and emails the responded on 26 july that they acknowledge the mistakes and have passed a credit. Upon receipt of my statement today, I have noticed that they have credit my account with R 1398.01, which is the correct amount, but my opening balance balance as per my statement received today is R6917,81, compared to the closing balance balance on my June statement of R 5508.30. This is a difference of R 1409,51. They have recharged me for the credit they gave later. This is pathetic service from one of the biggest Quoted Companies in South Africa.

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Replies (1)
JK
Jaap K's update30 Jul 2020, 19:38
Reviewer Update
You are correct that you have passed a credit. My big question is the difference of R 1409.51 between the closing balance on 26/06/2020 statement and the opening balance for the same date on the 26/07/2020 statement. This amount, of extremely uncertain origin, nullifies the credit of R 1398.01 that you have passed on 13/07/2020.
I do not have the cell phone number that you quote above and the query was on ***.
I have trying since 18th of June to speak to somebody, to get a reason, why my service was suspended on 15th of June until the 18th. I have even spoken to Cancellations, but I am not able to speak to a person who can give me answers. I have tried to speak to somebody in your billing department twice today, and every-time a I was told that someone would call me back, but no calls whatsoever.
Can you please look at my entire review, and give me s decent reply, not just a normal MTN customer service brush off.